Online Complaints, Compliments, Comments & Suggestions

Please only use this form to register a complaint if:

We failed to do something we should have done
We did something wrong or to a poor standard
You received poor customer service or discrimination

If you are requesting a service, raising a repair or telling us about a problem for the first time then please contact us by visiting or telephoning one of our offices in the usual way.
>>Or follow this link to Repairs & Servicing

Online Form

Please tick one of the choices belowComplaintComplimentCommentSuggestion

Name

Address

Telephone

Email address

Date

Please give us the details:

Name of Officer / Team / Service Unit

Have you told us about this before?YesNo

If so, who did you speak to?

What would you like us to do about this?

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You can also complain in any of the following ways:

Fill in a form
(inside the complaint leaflet) and hand into one of our offices or send it to us in the prepaid envelope
:: You can access a copy of the complaints leaflet from any local housing office or
:: View our complaints guidelines and application here (pdf)
Write to us
Whitefriars Housing, Customer Feedback team
9 Little Park Street, Coventry CV1 2UR
:: Please set out clearly how we can contact you
Email us
info@whitefriarshousing.co.uk
:: Please make it clear in your email that you are making a complaint
Telephone us
024 7676 7122 / 7142
Visit us
Our Housing Offices
Opening times: 9.00am to 4.30pm except Thursday when offices open at 11.00am

Radford / City Centre
9 Little Park Street, City Centre
024 7676 7111

Riley Square
29-31 Riley Square Bell Green
024 7670 8400

Torrington
192 Torrington Avenue Tile Hill
024 7649 6700

St James
Willenhall
024 7651 6700

Whitefriars Housing :: 9 Little Park Street :: Coventry CV1 2UR :: T 024 7676 7000 :: F 024 7676 7200 :: E info@whitefriarshousing.co.uk

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