Repair Satisfaction Survey

If you recently had a repair to your home, please let us know how you felt about the repair by filling out the form below.

Name

Address

Job Number

If you don’t have the job number, please provide a brief description of the repair

1. When you reported the repair to our contact centre, did they understand your request?YesNoIf you answered No, please provide details:

2. Did you need to report the repair more than once?YesNo

If you answered Yes to question 2 above, please provide details:

3. If you were given an appointment, was the appointment kept?YesNo

4. Were you happy with the choice of appointment times offered?YesNo

5. Were you kept informed if there was a delay in the progress of your repair?YesNo

6. Was the work carried out in a clean and tidy manner, showing respect for you and your home?YesNoIf you answered No, please provide details:

7. Was the repair completed at the first visit?YesNo

8. Are you satisfied with the way the repair was completed?YesNoIf you answered No, please use the box below to provide more information and include your telephone number or e-mail address if you would like us to contact you:

9. Following this repair are you satisfied with the service offered by Whitefriars?YesNoIf you answered No, please use the box below to provide more information and include your telephone number or e-mail address if you would like us to contact you:

To ensure we offer a fair and equal service to all our customers and to enable us to adapt our services to meet your needs, please provide us with the following information:

1. Which of these groups do you consider you belong to:

WhiteBritishIrishOther

Black or Black BritishCaribbeanAfricanOther

Asian or Asian BritishIndianPakistaniBangladeshiOther

MixedWhite & Black CaribbeanWhite & Black AfricanWhite & AsianOther

Chinese or other ethnic groupChineseGypsy, Romany, Irish travellerOtherPrefer not to say

2. Do you consider yourself to have a disability?YesNo

3. What is your gender?FemaleMale

4. What age category do you belong to?18-2526-3536-4546-5556-65over 65

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Repairs Reporting Tool

Appointments

When you report a repair, where possible, we will offer you an appointment for the work to be carried out.

Our appointment slots are:
08:00 – 12:30
12:00 – 16:00
09:30 – 15:00 to avoid the school run

If your repair is complicated, or is likely to take several hours to complete, we may only be able to offer you an all day appointment, which is 08:00 – 16:00.

If your repair is an emergency, we will visit you as soon as we can to make the repair safe.

Whitefriars Housing :: 9 Little Park Street :: Coventry CV1 2UR :: T 024 7676 7000 :: F 024 7676 7200 :: E info@whitefriarshousing.co.uk

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Site last updated 18 May 2012

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