Types of Repairs
We can not do every repair as soon as it is reported, so we categorise them as follows:
- Emergency Repair
Attended to on the same day to make safe until a permanent repair is possible. These repairs need to be attended to quickly to prevent someone being injured, to prevent further damage occurring or for security. Examples are: burst pipes, no electricity, insecure window or doors, and loss of heating in cold weather where there is no other form of heating available.
- Urgent Repair
Completed within 7 calendar days. These relate to repairs that may significantly affect your comfort or convenience. Examples are: leaking roof, door entry phone not working, minor electrical faults and leaks to waste pipes.
- Routine Repair
Completed within 28 calendar days. These repairs are non-urgent and include: roofing repairs, blocked or leaking guttering, replacement doors and windows, and wall or ceiling plaster repairs. We may visit your property to find out exactly what work is needed before we arrange for the work to be carried out.
- Programmed Repair (also called Planned Maintenance)
We will arrange for these to be done automatically. We plan when we need to do these works from surveys and information we hold on our properties. Examples include: new kitchens and bathrooms, roof replacements and boiler upgrades.
- Post Inspections
We carry out inspections to a random selection of our properties when repairs are carried out to make sure the work has been completed to your satisfaction. This might be a visit to your home, a telephone call or a postal survey.