Neighbourhood is what matters to people. As a housing organisation, we want our customers to be proud of their homes and neighbourhoods. We want them to have choice, involvement and a better quality of life.
To demonstrate our commitment to renewing neighbourhoods, Whitefriars Housing Group Ltd joined the national iN business for neighbourhoods’ programme, which is committed to working to create good neighbourhoods in cities, towns and villages across England.
iN business for neighbourhoods is designed to make housing organisations more effective, individually and collectively, and to set out what they will be doing to make iN a reality, not just a promise. The core commitments are to the development of neighbourhoods and to putting neighbourhoods at the heart of everything we do; to pursuing excellence and improvement in every aspect of the business; and to customers, specifically to:
- Ensure customers are the driving force behind our business
- Listen to them, respond to their views and engage them in our work at all levels
- Offer them respect, choice and support
- Do everything we can to prevent neighbourhood problems and will deal firmly with people who are bad neighbours.
To make iN business for neighbourhoods a reality for Whitefriars and our customers, we have geared our business targets so that they not only deliver our core aims, but also those at the centre of iN business for neighbourhoods.
Whitefriars Housing Group was one of the first housing organisations in the country to adopt the principles of iN business for neighbourhoods and to sign-up to the initiative – you will now see the iN business for neighbourhoods (iN) logo on much of our corporate literature and communications material.
