Performance information 2005-2006

Rent collection

		Group
	% of rent debit collected	99.35
	% of rent debit in arrears - current and former tenants	5.69
	% of rent debit lost due to empty properties	5.82
TOTAL RENT COLLECTED		45.4m

Average weekly rents (assured tenancies)

		Average RSL Rent West Midlands *	Group
	Bedsit	43.24	47.95
	One bedroom home	49.73	50.52
	Two bedroom home	55.26	53.76
	Three bedroom home	58.53	54.94
	Four bedroom/+ home	69.17	60.27
* The Housing Corporation's published guide to local rents 2005

Whitefriars stock profile

General Needs Assured Tenancies		Group
	Bedsits	984
	One bedroom homes	4519
	Two bedroom homes	4893
	Three bedroom homes	5180
	Four bedroom/+ home	311
Total		15887
Other Tenancies
	Guildhouses and other letting arrangements	399
	Supported Housing	683
Total Homes in management		16969
	Leasehold flats	1301

Repairs

		Group
	% emergency repairs completed in target time (1 working day)	96.15
	% urgent repairs completed in target time (7 calendar days)	81.25
	% routine repairs completed in target time (1 calendar month)	76.55

Empty homes

		Group
	Empty homes available to let	186
	% of homes available to let	1.1
	Empty homes not available to let	527
	% of homes not available to let	5.93
	Total number of empty homes	713
	% of empty homes	4.2
	Re-let times (weeks)	3.7

Lettings

		Group
	Lettings	2132
	Turnover of tenancies %	12.5

Customer feedback

		Group
	Complaints	941
	Compliments	116
	Service enquiries	89
	Ombudsman	3
Total		1149