Great place to work

Working for Whitefriars
We have over 600 employees. Our success depends on them providing great services to our customers. We equip employees with the knowledge and skills they need to do just that.

Our Values are at the heart of everything we do. By working to these values we aim to provide high-quality services to our customers.

Our values are:

Providing Excellent Service We aspire to ‘excellence in customer services’ and at the same time seek ways to enhance communities We will work to make each contact easy and trouble free and turn the ordinary into the extra-ordinary by going that ‘extra mile’ for you. We do what we say we will do, when we say we will do it. If we don’t we will apologise and take whatever practical steps we can to put it right. Acting with Integrity We are honest in our dealings with you. We will always strive to keep our promises. We will run our business in a way which is ethical and decent by doing ‘the right thing’. We will use our resources and influence to help you and make sure our policies and practices reflect our commitment to an ethical business.	Valuing People We value you and will treat you with respect and understanding. We expect you to do the same when dealing with us and your neighbours. We see everyone as important. Even when we can’t meet every request you make we will try to help. If we can’t help we will explain why. We want to get things right first time and we will involve you whenever we can on the things that affect you. We listen to what you tell us and use this to help improve the services you receive. Delivering Creative Solutions We will work with you and our partners in a culture of mutual respect. Not all issues are as simple as ‘you ask, we do’. Some require more complex solutions and we will work with you and others, as far as is practical, to develop them. We will work with you and our partners to help find solutions which reflect your needs as individuals.

Providing Excellent Service
We aspire to ‘excellence in customer services’ and at the same time seek ways to enhance communities

We will work to make each contact easy and trouble free and turn the ordinary into the extra-ordinary by going that ‘extra mile’ for you.

We do what we say we will do, when we say we will do it. If we don’t we will apologise and take whatever practical steps we can to put it right.
Acting with Integrity
We are honest in our dealings with you. We will always strive to keep our promises.

We will run our business in a way which is ethical and decent by doing ‘the right thing’.

We will use our resources and influence to help you and make sure our policies and practices reflect our commitment to an ethical business.

Valuing People
We value you and will treat you with respect and understanding. We expect you to do the same when dealing with us and your neighbours.

We see everyone as important. Even when we can’t meet every request you make we will try to help. If we can’t help we will explain why.

We want to get things right first time and we will involve you whenever we can on the things that affect you.

We listen to what you tell us and use this to help improve the services you receive.
Delivering Creative Solutions
We will work with you and our partners in a culture of mutual respect.

Not all issues are as simple as ‘you ask, we do’. Some require more complex solutions and we will work with you and others, as far as is practical, to develop them.

We will work with you and our partners to help find solutions which reflect your needs as individuals.

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Human Resources Video corner; on YouTube. See and hear what some of our employees have to say

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