CSIGs : Customer Service Improvement Groups

Building and Sustaining Homes and Communities

The customers on this group work with Whitefriars to decide how we should deal with low-level anti social behaviour, how rent is collected an how we collect rent arrears. On this group you will also look at what happens to empty homes from the moment we take the keys back from the outgoing tenant, any repairs or improvements we make and the way we make offers of a home to new and existing customers.

The group has secured some money to help people who are experiencing money problems and helped design and put into action the support services offered to new customers.

• Do you want to be part of this group? : email us at consult@whitefriarshousing.co.uk 

Landscape & High Rise (Estate Improvement Group)

The group is chaired by a Customer of Whitefriars. The Customers monitor the estates with regards to grounds maintenance and high rise block cleaning by attending regular minibus tours & have regular meetings. Some members help in the process of appointing new Contractors. The Group send out an annual Customer Survey and help publish articles for Group publications.

• Do you want to be part of this group? : email us at consult@whitefriarshousing.co.uk 

Sheltered

This group is especially for residents in sheltered housing and looks at the policy and management of this service.

• Do you want to be part of this group? : email us at consult@whitefriarshousing.co.uk 

Repairs and Maintenance Groups

Decent Homes / Health & Safety: Customers look at Planned and Cyclical maintenance • Fuel Poverty and Affordable Warmth • Sustainability/Green Agenda • Improvement • Fire Safety • Asbestos • Information to Customers • Safe Working Practices by Contractors • Other Potential Hazards • Approach to managing Health and Safety in the Home

Repairs Review: Customers look at • Right First Time •Cost Effective Repairs Service • Meets Needs and Offers Choice • Additional Standards • Local Offers

• Do you want to be part of this group? : email us at consult@whitefriarshousing.co.uk 

Leaseholders

The customers on this group bought their flat either from Whitefriars or Coventry council, or have bought their flat from someone who did. These customers still live in our blocks and our services can affect them. Customers on this group look at services and issues like:

• Services provided by the leasehold services team

• Service charges

• Leases

• Owners’ legal rights

• This group is currently full. Email us at consult@whitefriarshousing.co.uk  to register your interest for the future