Customer Scrutiny

Over 250 customers expressed interest in finding out more about this new opportunity to get involved, and 70 have confirmed that they want to progress to the next stage. This will start with an information day and assessment centre, to be held on the 18th January.

The Customer Led Scrutiny panel will be a new and completely different way to get involved in how services are checked and improved. The groups’ role will be to scrutinise services and work with our Board and staff to make improvements where services are not meeting customers’ needs or service standards.
The panels, which will be independent, will take a detailed look at areas of service and then report directly to the Board, who will consider their recommendations and agree and action plan to improve.

Panel members will have a real opportunity to make a difference and gain some valuable skills and work experience.

Giving more: Getting more

Panel members will benefit from: 

• Training and mentoring
• Valuable skill development
• Increased self confidence
• Meeting new people and making new friends
• Productive activity that constructively challenges
  Whitefriars and helps make improvements
• Expenses for their time and effort