We make extensive use of telephone and postal surveys to involve our customers. Surveys help us check out how well we are doing. We have rolling programs for key services, and a program of formatted surveys, many undertaken by the Customer Auditors.
- Gas Service feedback
Answer a few short questions on a pre paid post card to tell us what you think about the latest service to the gas fittings in your home
- Repairs Mainly a phone survey to check you are happy with the way your repair was organised and finished in your home.
To check the work we do in your homes reach our service standards for Customer care and for the finished work.
- Paints and papers
This is a survey for New Tenants who had a decoration allowance when they moved into their new home.
- Housing Office Feedback Card
A quick survey on a card, to check what you thought of the service you received during your visit to the Housing Office.
Usually a phone survey, but we may also send a survey in the post. We want to check that Customers who experience ASB problems are happy with the support that Whitefriars, and other agencies provided. We also want to check Customers are happy with our efforts to sort out the problem.
This survey is sent out to Customers who have made a formal complaint about our services. We want to make sure that Customers are happy with the processes we follow to resolve their problems and the steps we take to stop them happening again.
- Sheltered and Supporting Housing survey
- Leaseholder and Shared Owner survey
Results of recently conducted surveys:
If you are selected to complete one of these surveys, please take a few minutes to answer our questions. We always want to know what our Customers think about us. We may not be able to use all of your ideas straight away but at least we know which direction you want us to move in. Remember, you are helping yourself, your friends and neighbours as well as Whitefriars.