The Great Big Repairs Review
The Great Big Repairs Review Launched by WM Group
Working with customers from all four partner associations, we looked at what you thought was good and bad about our repairs service and at what you would like to see.
Based on feedback from customers, together we launched a series of changes in April 2012, which included:
- Extending the working day by offering the last appointment at 6:45pm Monday to Friday
- Offering an appointment within 10 working days of a customer reporting a
- Prioritising repairs and appointments based on customer needs
- Changing the telephone number at our Contact Centre to reduce the costs of reporting a repair.
We continue to work with our customers to ensure that we provide a repairs service that achieves better value in both meeting the needs of our residents and the cost in delivering the service.
Let us know what you think at firstname.lastname@example.org