The Great Big Repairs Review

Photo : personThe Great Big Repairs Review Launched by WM Group

Working with customers from all four partner associations, we looked at what you thought was good and bad about our repairs service and at what you would like to see.

Based on feedback from customers, together we launched a series of changes in April 2012, which included: 

  • Extending the working day by offering the last appointment at 6:45pm Monday to Friday
  • Offering an appointment within 10 working days of a customer reporting a
    non-emergency repair  
  • Prioritising repairs and appointments based on customer needs
  • Changing the telephone number at our Contact Centre to reduce the costs of reporting a repair.

We continue to work with our customers to ensure that we provide a repairs service that achieves better value in both meeting the needs of our residents and the cost in delivering the service.

Let us know what you think at consult@whitefriarshousing.co.uk


The Conference

In October 2012 we invited customers to a conference to give their views on the current service and their ideas for future improvements. You can see feedback from the day in the documents below:

Photo galleries 

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Whitefriars Housing :: 9 Little Park Street :: Coventry CV1 2UR :: T 024 7676 7000 :: E info@whitefriarshousing.co.uk

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