The Welfare Reform Bill has now passed through Parliament and this means that the Government is changing the way that many of benefits and tax credits are paid and how much benefit people will be entitled to.
Age is often in the news, whether it is young people’s exam results or the government’s recently proposed ‘granny tax’, which will affect about 40% of pensioners.
Our repairs service just keeps on getting better, thanks to suggestions made by customers during our Big Repairs Review. And now we are moving into phase 2.
In 2009, customers from Kemble, Harden (now Optima), Nexus and Whitefriars helped us develop a Customer Excellence Strategy. Since then we have made good progress.
Find out about progress in recruiting to the new independent customer scrutiny panels. Watch the videos below and go to our webpage for details on progress.