Policy & information leaflets

For information on our services, please click on the relevant leaflet below. You can also find out more by visiting our 'Services' page on this site.

• Leaflets
• Equality and diversity documents
• Customer service standards
• Customer information leaflets

Leaflets

• Comments, compliments & suggestions
• Dealing with condensation
• Dealing with your rent arrears
• Direct debits
• Grounds maintenance
• Hate crimes
• How to claim compensation
• Influencing what we do
• Making a complaint
• Making a difference - Customer involvement statement
• Mediation service
• Neighbourhood harmony
• Noise nuisance
• Opportunities for involvement
• Rents, benefits & service charges
• Standing orders
• Supporting witnesses
• The Independent Living Team
• Whitefriars housing group
• Your Guide to Coventry Homefinder
• Your new home
• Your repairs service
• Your tenancy & your responsibilities
   
• Your tenancy & your rights
   

Equality and diversity documents

• Equality and diversity policy
• Age policy
• Disability policy
• Gender policy
• Race policy
• Religion policy
• Sexuality policy

 

Customer service standards

• Customer service standards
   

Customer information leaflets

• About Whitefriars
• Applying
• Anti social behaviour
• Chace
• Code of conduct
• Customer involvement
• Equality and diversity
• Estates and landscape
• Extra security
• Leaseholders
• Lettings
• Rents
• Repairs
• Sheltered housing
• Suffering from Domestic Abuse?
• Support Services
• Tenants rights